Like many of the members of One1one Accident Aftercare, my family and I have a number of vehicles. Both my wife and I have a car, plus I also have a motorbike. All of our vehicles are covered by my membership of One1one Accident Aftercare.

I would like to take you back to before we set up One1one when unfortunately I had an accident on my motorbike. I have a specialist insurance policy for the bike which is specific to the particular make. The insurance policy itself is expensive but then I must confess so is the bike! In addition to the high cost of the policy I also pay (or rather used to pay!) the broker an additional ﾣ25 for an accident management product.

Anyway, returning to my accident, fortunately I was not badly injured, a fractured elbow and some extensive bruising, but the bike came off rather worse and could not be ridden.

I didn't have a clue as to how to get the bike recovered from the scene of the accident so the police dealt with this and it was recovered by a repairer who specialised in commercial vehicles. Certainly there was no question of this repairer being able to repair my bike.

As those who ride motorbikes will know the summer months in England are very precious to a biker. I confess that I am not tough enough to ride my bike all year round so I like to ride it as much as possible when the weather is warm and dry (wimp, I hear you say?).

I agreed with my insurers that the bike needed to be taken from the garage to which it had been recovered and transferred to a dealership who could carry out the repairs. So good so far, but it transpired that the dealerships van was not available for a week.


I spoke to the insurers and they suggested that I use the breakdown cover that I had paid for to get the bike to the dealership. A few telephone calls later I had managed to arrange this. I rang the garage to which the bike had been taken to let them know that the bike was to be collected and they asked who would pay the recovery and storage charges. Well, that would be me, although I eventually recovered the cost it still meant I was out of pocket to the tune of ﾣ170 for some time.


I then had to make a further series of calls to the insurers and their agents to get the repairs agreed and underway. I estimate that I probably made between 7 and 10 calls to get my bike to the dealership and to be repaired. All this time the brief English summer was drawing to a close and I had no bike to ride. This was also time that could have been better spent sitting about bruised and battered and feeling sorry for myself!


Comparing this little tale of woe with One1one membership illustrates why experience shows us the importance of the first two ones i.e. One number, One Call. It would have been nice to make just one call and have someone else deal with the rest.

It also occurs to me that assuming the accident was the fault or partly the fault of another motorist, as a member of One1one I could have got a replacement bike. Once I had finished licking my wounds (about 3 days) I would have been able to catch the last few weeks of the rapidly disappearing but otherwise glorious summer.

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