24-hour 365-day UK-wide service for you, your whole family and all your vehicles
Why is calling our helpline first after an accident so much better for you?
Why is it OK to call us first rather than your insurer?


People think they have to ring their insurer first after an accident, but this is actually not so. The accident needs to be reported to your insurer - but it doesn't have to be you personally who does this.

So you're free to take advantage of a massive operation like ours and get all the extra benefits we provide to you as a member. You're free to call us first and, by so doing, get the best of both worlds: the accident will be reported to your insurer anyway, and you'll also get a whole raft of extra services and benefits that you wouldn't get otherwise.

Here are the 6 important reasons why calling us first is better for you than calling your insurer:

(1) Our 24-hour free of charge vehicle recovery regardless of fault

Even if you're 100% at fault for the accident, when you call us first we will recover your vehicle free of charge from the scene of the accident if it is undriveable - and we'll do this 24 hours a day, 365 days a year from anywhere in the UK for any car, van or light commercial vehicle. Your insurer won't do that.

(2) By calling us, you won't be called upon to pay the excess on your insurance policy

This is because our service to you is based on providing everything without claiming on your own motor insurance policy. Not so with your insurer, who will require you to pay the full excess on your policy when you collect your repaired vehicle. So even where you're not at fault, you will still be out of pocket until your insurer eventually gives the money back to you some months down the line.

(3) With us your No Claims Bonus will remain completely unaffected

(4) From us you get an as-new like-for-like replacement vehicle that we deliver to your door; from your insurer you'll get a potentially unsuitable courtesy car that you have to pick up from the repairing garage

Let's say you drive a family MPV that's been damaged in the accident: what do you want to drive while this is being repaired? Another gleaming as-new family MPV with plenty of fuel in it that's delivered to your door or wherever in the country is most convenient for you? Or some small hatchback that may or may not have been valeted, with the name of the repairing garage and the words 'courtesy car' plastered all over it??

(5) Our process is so much more convenient and simple

If you've ever had an accident and called your insurer, then you'll know how time-consuming the whole process is: all the phone calls you have to make, the trips to the garage, the forms to be completed, the tedious correspondence, and so on. Most people could do without the hassle.

But if you're our member it's easy because of our 'one number - one call - one complete service' policy:
  • just make that one call first to our 24-hour helpline after the accident...
  • the highly trained person who answers your call starts helping you immediately and...
  • that's it!
From that point on, all our services are rolled out for you, all the administration (including reporting the accident to your own insurer) is done for you by experienced people trained specifically to do this, and you're kept informed every step of the way. Perfect.

(6) With us you'll get your financial losses, damaged property, and so on recovered for you by our dedicated team specifically trained to do this as an integral part of our complete service process.


Click here to join for FREE now
Click here to find out more about our complete service

Home | Our complete service | JOIN FOR FREE | Member discounts | FAQ | Compliance | Contact us
One1one Accident Aftercare is a trading style of Litigation Indemnity Consultancy Limited who are regulated by the Ministry of Justice in respect of regulated claims activities and this registration is recorded on the official website www.claimsregulation.gov.uk